The process from inquiry to ongoing service
Facility walkthrough
We walk every area we'll clean — offices, restrooms, kitchen, storage rooms, entry areas. We note floor types, furniture density, traffic patterns, and any access or security requirements. This takes 20–40 minutes for most facilities.
Written scope of work
The walkthrough produces a scope document: every task, every frequency, every standard. This document is attached to the contract. It tells the crew exactly what gets done and tells you exactly what to measure us against.
Crew assignment
We assign a crew based on facility type, shift requirements, and proximity. We introduce the lead to the facility contact before the first service date.
First clean
The first service visit runs long — we're learning the space. Expect the crew to take more time than subsequent visits as they familiarize themselves with the scope and the facility layout.
Day-15 check-in
At two weeks we call to ask what's working and what isn't. Small issues caught here don't become month-two complaints.
30-day scope review
At 30 days we walk the facility again and compare what we're delivering against the scope document. If anything needs adjusting — task frequency, product choice, access logistics — we adjust it before month two.
Response time commitment
During business hours (Mon–Fri 8:30am–5:00pm), we answer at (866) 958-8773. After hours, voicemail and the contact form both get a next-business-day response. We don't promise 24/7 availability because we can't back that up with the staffing it requires. We do promise that a real person answers during business hours and responds to messages the next business day.
When something goes wrong
It will, at some point. The question is what happens next. Our protocol: call or email, we acknowledge within one business day, we identify whether the issue was crew, scope, or access, and we fix it within one service cycle. If the same issue recurs, we escalate to a supervisor walkthrough.
Ready to talk scope and pricing?
Call us at (866) 958-8773 or use the form below. We respond next business day.
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