10 Questions to Ask Before Hiring a Commercial Cleaning Company

1. How long have you been in business, and do you have references from similar businesses?

Longevity and relevant experience matter. Hugo Commercial Cleaners has served East Metro businesses for 22 years.

2. Are your employees background-checked?

Cleaning crews work in your building, often outside business hours. Background checks for all staff should be non-negotiable.

3. Are you bonded and insured?

Ask for a current certificate of insurance including general liability and workers' compensation.

4. What cleaning products and equipment do you use?

Product choices tell you a lot about a company's standards. Ask specifically about their disinfectants and floor equipment.

5. Who will actually clean my building?

Some companies send sales staff to quote, then hand off to subcontractors. Know who's actually doing the work.

6. What happens if I'm not satisfied with a clean?

Ask about their complaint resolution process and re-clean policy.

7. Do you provide a written scope of work?

Any provider unwilling to put the details in writing is a red flag.

8. What are your contract terms and cancellation policy?

Understand the commitment length and what it costs to leave early.

9. Do you have specific experience with my industry?

Medical, retail, warehouse, and standard office facilities all have unique requirements.

10. How do you train and supervise your staff?

Training protocols and quality checks tell you whether their standards will hold up over time.

See our Insured & Bonded page for details on how this fits into our standard service offering.