How to Switch Commercial Cleaning Companies Without Disrupting Your Business

Step 1: Review your current contract

Before you do anything else, re-read your existing contract. Check your notice period for cancellation, any early termination penalties, and what happens to keys or access codes at the end of the relationship. Send your cancellation notice in writing and keep a copy.

Step 2: Choose your new provider before you cancel

There should be no gap in cleaning service. Source and select your new provider while still under your existing contract, so the new company's start date aligns with the end of the old contract.

Step 3: Conduct a thorough walkthrough with the new provider

Walk your entire facility with your new provider, pointing out every room in the scope, areas that required special attention with the previous company, areas that should never be entered, and building access procedures.

Step 4: Communicate the change to your team

Let your office manager and anyone who interfaces with cleaning staff know that the company is changing, what the new schedule is, and who to contact with feedback.

Step 5: Evaluate carefully in the first 30 days

Do walkthroughs weekly for the first several weeks. Note any missed tasks and communicate them promptly. Establishing the standard early shapes the service quality you'll receive long-term.

Step 6: Formally end the prior relationship

Confirm in writing that the prior contract is terminated, retrieve all keys and access codes from the departing company, and ensure any outstanding invoices are settled.

See our Our Process page for details on how this fits into our standard service offering.